Writeback Errors

Overview

This article provides an overview of identifying and resolving common writeback errors in SchoolEngage, with simple steps to correct data issues.

Table of Contents

1 Common Causes
2 Reading Errors
3 Resolving Errors
- 3.1 Example
- 3.2 Example Breakdown
- 3.3 Example Solution
- 3.4 Alternate Solution
4 Require Assistance?

Common Causes

A common cause of writeback errors is improper data input on the form. This can happen when essential fields are left empty or contain invalid data.

Reading Errors

Writeback errors follow a specific format and can be broken down into several common parts:

Error

Errors during process:

Errors in MapSource_Name data source:

Field: Field_Name Reason: ERROR_MESSAGE

Item	Description

Item	Description
`MAPSOURCE_NAME`	The name of the map source that the data is trying to pass through to PowerSchool.
`FIELD_NAME`	The name of the map source field that has invalid/missing data.
`ERROR_MESSAGE`	The reason this failure occurred.

Resolving Errors

To address writeback errors stemming from invalid data, refer to the FIELD_NAME and its corresponding ERROR_MESSAGE. With this information, identify the form field mapped to the FIELD_NAME and modify the data to meet the requirements specified in the ERROR_MESSAGE.

Error messages with a message “Errors during PowerSchool API request, generally indicate that the data is correct but PowerSchool is rejecting. This is often caused by improperly setup DataValidation in your PowerSchool settings, preventing a writeback.

Example

Error

Errors during process:

Errors in AB PowerSchool Writeback ver.2 data source:

Field: student/schedule/setup/next_school Reason: Next_school is required when sched_next_year_grade is provided

Example Breakdown

Item	Meaning

Item	Meaning
`AB PowerSchool Writeback ver.2`	The the data was unable to pass through the map source named `AB PowerSchool Writeback ver.2`.
`student/schedule/setup/next_school`	The data in filed mapped to `next_school` is invalid.
`Next_school is required when sched_next_year_grade is provided`	If `next_year_grade` is filled, `next_school` must also be populated with valid data.

Example Solution

Find the field that is mapped to next_school.
Adjust this form field to have an appropriate school.

Alternate Solution

Find the field that is mapped to next_grade.
Remove the data from this form field.

Require Assistance?

For errors not described in this article, please reach out to our support team via the Help Desk for further assistance.