User Spot Sync

Overview

This guide explains how to sync accounts with PowerSchool using the spot sync feature in SchoolEngage. This tool ensures that account information is up to date and that all parents and students are linked as they are in PowerSchool without waiting for the nightly sync.

Table of Contents

1 How to Use this Feature
2 Limitations
- 2.1 Student Accounts
- 2.2 Guardian Accounts

How to Use this Feature

Open the user’s profile.
Click the “Actions” dropdown at the top left corner of the user's profile.
Click the “PowerSchool Sync” button.

Note: After clicking, nothing will appear to happen. If new information has been pulled in from PowerSchool, the user's information will be automatically refreshed.

Limitations

This tool currently does not support staff accounts.

This tool is designed to update SchoolEngage profiles that are already connected to PowerSchool. The information updated varies based on the account type:

Student Accounts

Field	Special Restrictions

Field	Special Restrictions
First Name	Restricted to legal first name.
Last Name	Restricted to legal last name.
Middle Name	No restrictions.
Date of Birth	No restrictions.
Gender	No restrictions.
ASN	No restrictions.
School	Restricted to their current school in PowerSchool.
Grade	Restricted to their current grade in PowerSchool.
Enrollment Status	No restrictions.
Parents	Only includes parents who have active access accounts.

Guardian Accounts

Field	Restrictions and Notes

Field	Restrictions and Notes
First Name	No restrictions.
Last Name	No restrictions.
Email	Restricted to the email address used for their access account.
Home Phone	No restrictions.
Cell Phone	No restrictions.
Address	Defaults to mailing address if available; otherwise, uses physical address.
Students	Includes only students for whom they have active access accounts.

Important: This tool will only link existing SchoolEngage accounts based on what is set up in PowerSchool. It will not create new accounts or connect users to existing accounts in PowerSchool.