Communication Statuses
- Tyler Bach
Overview
This section outlines the different statuses for email, SMS, and voice messages in SchoolEngage, providing insights into the meaning behind each status.
Table of Contents
Email Statuses
Status | Description |
|---|---|
Triggered | The system has received the email request and started processing it, but it has not yet forwarded any request to the messaging service. |
Queued | The email has been processed and sent to the messaging service. |
Processed | The email has been processed by the messaging service but not yet sent. |
Scheduled | The email has been scheduled to be sent at a later time. |
Deferred | The recipient's email server has temporarily delayed the email. The messaging service will continue to try to deliver the message for up to 72 hours. |
Bounced | The email couldn't be delivered, often due to incorrect email addresses. |
Delivered | The email has reached the recipient's server but not necessarily their inbox. |
Opened | The recipient has opened the email. |
Unsubscribed | The recipient opted out of future emails. |
Marked as Spam | The email was flagged as spam by the recipient or their email service. |
SMS Statuses
Status | Description |
|---|---|
Triggered | The system has received the SMS request and started processing it, but it has not yet forwarded any request to the messaging service. |
Queued | The SMS has been processed and sent to the messaging service. |
Sending | The messaging service is in the process of sending the SMS. |
Sent | The SMS has been sent to the recipient’s carrier. |
Delivered | The carrier confirms delivery to the recipient. |
Undelivered | Delivery failed due to reasons like an off phone, invalid number, or carrier error. |
Failed/Dropped | Sending failed before reaching the carrier, possibly due to wrong number format or account issues. |
Received | Incoming SMS received by your service number. |
Voice Message Statuses
Status | Description |
|---|---|
Triggered | The system has received the message request and started processing it, but it has not yet forwarded any request to the messaging service. |
Queued | The message has been processed and sent to the messaging service. |
Initiated | The messaging service has begun processing the call. |
Ringing | The recipient's phone is ringing. |
Busy | The recipient is on another call. |
Absent | The recipient didn’t answer. |
Failed | The call couldn’t be completed as dialed. |
Answered | The recipient picked up the call. |
Completed | The call was successfully made to the recipient. |