Troubleshooting

Overview

This section provides possible solutions to common issues related to report cards.

Table of Contents

1 Overview
2 Missing or No Sections on Report Cards
3 Teachers or Students/Parents Missing Report Card Link
4 Attendance Incorrect or Empty (Draft)
5 Unable to print report cards for graduated students

Missing or No Sections on Report Cards

If you encounter a situation where a report card returns no data (no sections), please first check that the appropriate terms are selected on the Report Card Bulk Generation page.

Follow these steps to troubleshoot:

Navigate to Report Card bulk generation page:
- In the old interface: Go to System Reports > Report Card.
- Enhanced user interface: Go to Data and Reporting > Report Card.
Verify Term Selection:
- Confirm that terms are set up correctly for:
  - Each school year
  - Each school
  - Each report card template
  - Each reporting term
- If no terms are selected for the specified school, school year, report card template, and reporting term, the generated report card will not display any sections.

If all term selections are correct and the issue persists, contact support for further assistance.

Note: Users with the older version of the report card plugin may not have the option to select terms on the bulk generation page.

Teachers or Students/Parents Missing Report Card Link

This issue is likely because Report Cards are disabled for the school experiencing the problem. To resolve this, check the settings under Admin > Miscellaneous Settings.

For detailed guidance, please refer to: Generating Student Report Cards | Miscellaneous Settings

Attendance Incorrect or Empty (Draft)

This is more than likely an issue which what Store Code(s) the Template is pulling from for the selected Reporting Term.

For more information on how Attendance is pulled, please refer to: Attendance Setup

Unable to print report cards for graduated students

To generate report cards for graduated students, please follow these steps:

Select the school where the students were enrolled.
Select the school year for which the report should be generated.
Type *as_of=MM/DD/YYYY (for example *as_of=1/6/2024 for June 1, 2024) into the search. This will help display students who were active as of the specified date.
After that follow the usual steps to generate the reports.

Dossier