Overview

To view the audit history of SMS and Voice Messages sent to users head to Settings > Communications > Communication History.

Table of Contents

Communication History Table

Below are the columns in the table, as well as their description.

Column	Description
Open Form	Go to the related form if it was a Form Notification
Open History	Clicking on this button will open the email’s details
Subject	Communication’s Subject (for internal auditing)
Sent To	Recipient’s Phone Number
Recipient Name	Recipient’s name. Clicking on the name will take you to the recipient’s SchoolEngage account if one exists.
Sender Name	Staff who sent the communication.
Related Application Assigned to	Assignee of the application
School	School of the student
Form	Name of related form
Related Application Status	Status of the Application if any. For more information, see the Application Status page.
Type	SMS or Voice Messages
Communication Send out Type	Either direct message or form related.
Status	Status of communication delivery. Please see, Communication Statuses for more information.
Time Queued in SchoolEngage	Time SchoolEngage has received the request for communication sending.
Time Processed by Mail Server	The last time the email server has updated their status on the delivery of the communication sending.

To filter histories, fill out the top section of the page above the history table.

To Clear filters, click the “Clear Filters” button.

Filter	Description
Keyword	Search by Subject, Recipient’s phone number, Recipient’s name, or Sender name.
Date	Search by the given date range. Defaults to the days elapsed in the current week.
Form	Search by a specific related form
School	Search by a specific School
Type	Search by either SMS or Voice Message
Communication Sendout Type	Either mass send out or direct messages
Status	Search by the status of the communication’s delivery
Related Application Status	Search by the Related Application Status if one exists.