Overview
This guide explains how to sync accounts with PowerSchool using the spot sync feature in SchoolEngage. This tool ensures that account information is up to date and that all parents and students are linked as they are in PowerSchool without waiting for the nightly sync.
Table of Contents
How to Use this Feature
Open the user’s profile.
Click the “Actions” dropdown at the top left corner of the user's profile.
Click the “PowerSchool Sync” button.
Note: After clicking, nothing will appear to happen. If new information has been pulled in from PowerSchool, the user's information will be automatically refreshed.
Limitations
This tool currently does not support staff accounts.
This tool is designed to update SchoolEngage profiles connected to PowerSchool. The information updated varies based on the account type:
Student Accounts
Field | Special Restrictions |
|---|---|
First Name | Restricted to legal first name. |
Last Name | Restricted to legal last name. |
Middle Name | No restrictions |
Date of Birth | No restrictions |
Gender | No restrictions |
ASN | No restrictions |
School | Restricted to their current school in PowerSchool. |
Grade | Restricted to their current grade in PowerSchool. |
Enrollment Status | No restrictions |
Parents | Only includes parents who have active access accounts |
Guardian Accounts
Field | Restrictions and Notes |
|---|---|
First Name | No restrictions |
Last Name | No restrictions |
Restricted to the email address used for their access account. | |
Home Phone | No restrictions |
Cell Phone | No restrictions |
Address | Defaults to mailing address if available; otherwise, uses physical address |
Students | Includes only students for whom they have active access accounts |
Important: This tool will only link existing SchoolEngage accounts based on what is set up in PowerSchool. It will not create new accounts or connect users to existing accounts in PowerSchool.