Overview
This section outlines the different statuses for email, SMS, and voice messages in SchoolEngage, providing insights into the meaning behind each status.
Table of Contents
Email Statuses
Status | Description |
|---|---|
Triggered | The system has received the email request and begun processing. Once completed, the system will send a request to the messaging service. |
Queued | The email has been processed and sent to the messaging service. |
Processed | The email has been processed by the messaging service but not yet sent. |
Scheduled | The email has been scheduled to be sent at a later time. |
Deferred | The recipient's email server has temporarily delayed the email. The messaging service will continue to try to deliver the message for up to 72 hours. |
Bounced | The email couldn't be delivered, often due to incorrect email addresses. |
Delivered | The email has reached the recipient's server but not necessarily their inbox. |
Opened | The recipient has opened the email. |
Unsubscribed | The recipient opted out of future emails. |
Marked as Spam | The email was flagged as spam by the recipient or their email service. |
SMS Statuses
Status | Description |
|---|---|
Triggered | The system has received the SMS request and begun processing. Once completed, the system will send a request to the messaging service. |
Queued | The SMS has been processed and sent to the messaging service. |
Sending | The messaging service is in the process of sending the SMS. |
Sent | The SMS has been sent to the recipient’s carrier. |
Delivered | The carrier confirms delivery to the recipient. |
Undelivered | Delivery failed due to reasons like an off phone, invalid number, or carrier error. |
Failed/Dropped | Sending failed before reaching the carrier, possibly due to wrong number format or account issues. |
Received | Incoming SMS received by your service number. |
Voice Message Statuses
Status | Description |
|---|---|
Triggered | The system has received the message request and begun processing. Once completed, the system will send a request to the messaging service. |
Queued | The message has been processed and sent to the messaging service. |
Initiated | The messaging service has begun processing the call. |
Ringing | The recipient's phone is ringing. |
Busy | The recipient is on another call. |
Absent | The recipient didn’t answer. |
Failed | The call couldn’t be completed as dialed. |
Answered | The recipient picked up the call. |
Completed | The call was successfully made to the recipient. |