Fix Parent Portal Account creation during writeback for PowerSchools that use Google accounts.
If you are experiencing the lack of parent portal account creation during writeback and use Google accounts for PowerSchool staff accounts, please try the following on SchoolEngage’s PowerSchool account.
Please contact the SchoolEngage team if you don’t know which account SchoolEngage uses to access PowerSchool.
How to turn off CAPTCHA (additional) challenge in GAFE
Log into the Google admin console
Go to or search for Login Challenges (under security)
Select the Organizational Unit that the "School Engage" user lives in (recommend this is in its own or a limited OU)
Edit the "Post-SSO Verification" setting
Set the two settings to "Don't ask for additional verifications from Google"
Save
