Overview

This article provides an overview of identifying and resolving common writeback errors in SchoolEngage, with simple steps to correct data issues.

Table of Contents

Common Causes

A common cause of writeback errors is improper data input on the form. This can happen when essential fields are left empty or contain invalid data.

Reading Errors

Writeback errors follow a specific format and can be broken down into several common parts:

Error

Errors during process:

Errors in data source:

Field: Reason:

Item

Description

MAPSOURCE_NAME

The name of the map source that the data is trying to pass through to PowerSchool.

FIELD_NAME

The name of the map source field that has invalid/missing data.

ERROR_MESSAGE

The reason this failure occurred.

Resolving Errors

To address writeback errors stemming from invalid data, refer to the FIELD_NAME and its corresponding ERROR_MESSAGE. With this information, identify the form field mapped to the FIELD_NAME and modify the data to meet the requirements specified in the ERROR_MESSAGE.

Error messages with a message “Errors during PowerSchool API request, generally indicate that the data is correct but PowerSchool is rejecting. This is often caused by improperly setup DataValidation in your PowerSchool settings, preventing a writeback.

Example

Error

Errors during process:

Errors in AB PowerSchool Writeback ver.2 data source:

Field: student/schedule/setup/next_school Reason: Next_school is required when sched_next_year_grade is provided

Example Breakdown

Item

Meaning

AB PowerSchool Writeback ver.2

The the data was unable to pass through the map source named AB PowerSchool Writeback ver.2.

student/schedule/setup/next_school

The data in filed mapped to next_school is invalid.

Next_school is required when sched_next_year_grade is provided

If next_year_grade is filled, next_school must also be populated with valid data.

Example Solution

  1. Find the field that is mapped to next_school.

  2. Adjust this form field to have an appropriate school.

Alternate Solution

  1. Find the field that is mapped to next_grade.

  2. Remove the data from this form field.

Note: Both approaches align with the criteria specified in the ERROR_MESSAGE because they ensure consistency: either both fields must be filled, or neither should contain any data.

Require Assistance?

For errors not described in this article, please reach out to our support team via the Help Desk for further assistance.