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Cannot merge this account because it is a duplicate in PowerSchool.

The system is preventing you from merging with this account. The issue needs to be resolved in PowerSchool and synced to SchoolEngage. If there is no duplicate in PowerSchool, simply unlink the user under the “Actions” dropdown to proceed with the merge.

Failed to merge accounts: Duplicate accounts in PowerSchool found.

The merge process was halted because both accounts are active and do not represent the same individual in PowerSchool. To move forward, the duplicate account needs to be removed in PowerSchool, and the changes should be synchronized during SchoolEngage’s nightly sync, or the parent can be manually unlinked.

Failed to remove duplicate account: Not all data was transferred.

This indicates a partial data transfer. Check the duplicate account for any remaining data, such as applications and parent information, and reach out for support by submitting a support ticket.

Failed to merge user: Failed to save changes to database.

There was a problem saving the updated information in the database. For assistance, please submit a support ticket.

Partial merge has occurred: Unable to remove empty user from database.

The system encountered an issue removing the duplicate user from the database. For help, submit a support ticket.

Duplicate doesn’t appear as a option for merging

When you encounter this issue, it's often due to a discrepancy in the data between two users. If both users are linked to PowerSchool, here’s what to do:

1. Unlink the user: First, disconnect the user from PowerSchool.

2. Match the Data: Before removing a user, edit their information to ensure it aligns with the other user’s data.

For specific details on what data needs to match, please check the 'Tool Limitations' section of our guide."