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Error Message | Meaning |
|---|---|
Failed to merge accounts: Duplicate accounts in PowerSchool found. | The merge process was halted because both accounts are active and do not represent the same individual in PowerSchool. To move forward, the duplicate account needs to be removed in PowerSchool, and the changes should be synchronized during SchoolEngage’s nightly sync, or the parent can be manually unlinked. |
Failed to remove duplicate account: Not all data was transferred. | This indicates a partial data transfer. Check the duplicate account for any remaining data, such as applications and parent information, and reach out for support by submitting a support ticket. |
Failed to merge user: Failed to save changes to database. | There was a problem saving the updated information in the database. For assistance, please submit a support ticket. |
Partial merge has occurred: Unable to remove empty user from database. | The system encountered an issue removing the duplicate user from the database. For help, submit a support ticket. |
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