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It is always a good idea to test these substitutions before they go live to ensure that they are working in the intended fashion.
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Troubleshooting
Everything looks setup correctly but the conditional emails aren’t working properly
If you’ve followed the above steps and the email generated includes the conditions within the email itself, it could be due to the HTML structure of the email.
Example:
What you see:
{if(_fieldName==0 || _fieldName==1)}
What is passed to the system
<span>{if(_fieldName==0 || _fieldName== 1)</span><span>}</span>
Please consult the SchoolEngage team if the dynamic email you’ve setup isn’t sending as expected!